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My Services

Whenever, Wherever.

As we move through an ever-changing, digitally connected world, we see ourselves at the forefront of business processes. SP Virtual Assistant offers a wide variety of services, available for you when and where you need them most.

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Email/Diary Management

Are you stuck in a rut of trying to coordinate meetings as well as keeping on top of your emails and enquiries? 

Checking your emails

Organising your emails- setting up folders 

Flagging urgent emails

Filing emails that do not require action

Unsubscribing from junk/irrelevant email lists

 Responding to enquiries

Diary Management including inserting meetings, flagging conflicts

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Customer Service

Organised and Efficient

Answering customer calls

Respond to customer complaints if any

Dealing with issues with your clients

Collating feedback from your clients

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Administrative Support

The Support Your Clients Deserve

Meeting Coordination

Updating client records

Processing payments

Providing Technical Support

Invoicing and Billing

Data Entry

Research Topics

Audio Typing 

File Management

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CRM Build and Support 

Organised and Efficient

I help businesses implement and manage their CRM systems to streamline processes and boost productivity. Here’s how I can support you:

  • CRM Setup: Choose the right platform for your business, set it up, and customize it to suit your needs.

  • Data Migration: Seamlessly transfer your existing data into the new CRM.

  • Workflow Automation: Create automated systems to manage leads, follow-ups, and sales pipelines efficiently.

  • Integration: Connect your CRM to tools like email, calendars, and project management platforms for a seamless workflow.

  • Reporting and Dashboards: Set up clear, actionable reports and dashboards for real-time insights.

  • Team Training: Ensure your team knows how to use the CRM effectively with tailored training and ongoing support.

  • Ongoing Management: Keep your CRM updated, organized, and running smoothly.

Let me take the hassle out of managing your CRM so you can focus on what you do best—growing your business.

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Team and HR Support 

Service Subtitle

I help businesses manage their teams and HR processes efficiently, ensuring everything runs smoothly behind the scenes. Here’s what I offer:

  • KPI Tracking and Reporting: Monitor key performance indicators to track progress, identify challenges, and celebrate successes. Regular reporting keeps your team aligned and focused on goals.

  • Team Organisation: Oversee task delegation, team calendars, and project timelines to ensure everyone is on the same page.

  • Performance Management: Assist in tracking individual and team performance, providing actionable feedback for growth and improvement.

  • Onboarding and Offboarding: Simplify the process for welcoming new hires and transitioning team members with clear, organized workflows.

  • Policy and Documentation Support: Create and maintain employee handbooks, policies, and other essential documents.

  • Meeting Coordination: Schedule and manage team meetings, including agenda preparation and follow-ups.

  • Employee Engagement: Implement initiatives to keep your team motivated and engaged.

  • HR Admin: Handle day-to-day HR tasks such as record-keeping, leave tracking, and responding to team inquiries.

With my support, you’ll save time, reduce stress, and have the tools to foster a productive and cohesive team environment.

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Email Marketing

Using Mailchimp and Mailerlite

Ready to supercharge your email marketing? You're in the right place!

My email marketing services are designed to help you connect with your audience, boost engagement, and drive conversions.

Why Choose Me?

Tailored Campaigns: I create customised email campaigns that resonate with your audience and reflect your brand’s voice.

Engaging Content: My emails are crafted to capture attention and inspire action. From compelling subject lines to engaging body content, I've got you covered.

Automation & Segmentation: I utilise the latest automation tools and segmentation strategies to ensure your messages reach the right people at the right time.

A/B Testing: I run A/B tests to optimize your campaigns, ensuring the highest open and click-through rates.

Performance Tracking: Detailed analytics help you track performance and measure the success of your campaigns. I use data to continuously improve your results.

How It Works

  1. Discovery Session: I start by understanding your goals and audience.

  2. Strategy Development: I create a customised email marketing strategy tailored to your needs.

  3. Content Creation: I craft engaging and persuasive emails that align with your brand.

  4. Execution & Management: I handle everything from scheduling to sending, ensuring your campaigns run smoothly.

  5. Review & Optimise: I provide detailed reports and insights, making adjustments to optimize performance.

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